As a director of Paymatters I strongly believe that reviews are the best way of understanding how well you are doing and can often be the greatest inspiration for improvement and change.
Fortunately the majority of PayMatters reviews we receive are positive and praise the service we and our staff provide. Each month we request feedback from people who have left PayMatters to ensure that they were happy with the experience while with us. Our service is regularly scored between very good and excellent which is great for us to hear.
However, when you are dealing with thousands of people there are sure to be some people who give negative reviews. For us these are the reviews we study and want to learn from.
Fortunately at PayMatters negative reviews are not normally something relating to an error on our behalf but can occur for a number of reasons.
For example:
The flexible employee working through PayMatters may have filed their timesheet late;
The end client may have not been available to authorise their work; or
Perhaps the agency did not send funds in time for us to process a payment.
The good news though is even these issues help us strive to improve.
We are regulalrly reviewing our paperwork to ensure it is clear and fully explains processes.
We strive to reply and act upon any queries we receive.
We now regularly remind people of deadlines, let people know each Friday whether they have had a payment processed and if not are willing to help chase and provide payments on account where necessary. We even stay open late on Fridays and work Saturday mornings to ensure peoplke who were expecting to be paid are not left short for the weekend.
If you have a PayMatters Review please do not hesitate in sending it to enquiries@paymatters.co.uk (especially if you feel there is anything we can dom differently or better).
PayMatters reviews by Miles Grady BA Econ (Hons) ACA
Views from Miles Grady 